We ship worldwide from our fulfilment partner's warehouse. Every order is tracked from the moment it leaves the warehouse.
Processing time
Orders are checked, packed and handed to the carrier within 1–3 business days (Monday to Friday, excluding public holidays). During busy periods, such as November–December and Chinese New Year, processing can take a few extra days.
Delivery times
Once your order has shipped, estimated delivery times are:
| Destination | Estimated delivery after shipping |
|---|---|
| United States | 7–17 business days |
| Canada, United Kingdom, Ireland | 8–18 business days |
| European Union, Switzerland, Norway | 8–20 business days |
| Australia, New Zealand | 8–20 business days |
| Rest of the world | 10–25 business days |
Delivery times are estimates, not guarantees. Customs checks, weather and carrier delays can occasionally add time.
Where we ship
We ship to every country available at checkout. If your country isn't listed, contact us and we'll let you know whether we can deliver there.
Shipping costs
Shipping costs are calculated at checkout based on your destination and shown before you pay.
Tracking your order
When your order ships, we'll email you a tracking number. Tracking can take 2–5 business days to show its first update while the parcel is handed between carriers, so a short pause after shipping is normal.
Orders with more than one item
If you order two or more canes, they may arrive in separate parcels on different days. You'll receive tracking for each one.
Customs, duties and taxes
International orders may be charged import duties, taxes or customs fees by the destination country. Unless these are shown and collected at checkout, they are the responsibility of the customer and are not included in the order price or shipping cost.
Shipping to a different address
You can send your order straight to someone else, such as a parent or partner, by entering their address at checkout. Please double-check the address before you place your order.
Incorrect addresses
Please make sure your shipping address is complete and correct. If you notice a mistake, email us as soon as possible. We can update the address only before the order ships. We are not responsible for parcels delivered to an incorrect address provided at checkout.
Late, lost or damaged parcels
If your tracking hasn't updated for 15 business days, or your order hasn't arrived within 30 business days of shipping, contact us with your order number. We'll investigate with the carrier and, if the parcel is confirmed lost, send a replacement or issue a refund.
If your order arrives damaged, email us within 7 days of delivery with your order number and a photo of the damage, and we'll make it right.
Contact us
Questions about your delivery? Email us at support@steadihand.com and include your order number.