Last updated: October 29, 2026
Steadihand (“we”, “us”, “our”) operates this online store. This Privacy Policy explains how we collect, use and share your personal information when you visit our website, make a purchase or otherwise contact us (together, the “Services”). By using the Services, you agree to the collection and use of your information as described here.
Information we collect
Information you give us. When you place an order, create an account, sign up for emails or contact us, we collect information such as your name, email address, phone number, billing and shipping address, order details and the contents of your messages. If you ship an order to someone else, we collect the recipient's name and address.
Payment information. Payments are processed by our e-commerce platform and its payment providers. We do not store your full card number.
Information collected automatically. When you use the Services, we and our service providers collect information about your device and how you interact with the site, such as IP address, browser type, pages viewed, referring website and approximate location. We collect this using cookies, pixels and similar technologies.
How we use your information
- To process and deliver your order, send order and shipping updates, and handle returns or support requests.
- To send marketing emails if you have signed up. You can unsubscribe at any time using the link in any email.
- To operate, maintain and improve the Services and understand how they are used.
- To detect and prevent fraud and keep the Services secure.
- To comply with legal obligations and enforce our terms.
How we share your information
We do not sell your personal information. We share it only as needed to run our business:
- Service providers who act on our behalf, including our e-commerce platform (Shopify), payment processors, our order fulfilment and warehouse partner, shipping carriers, email and customer-support tools, and analytics providers.
- Advertising partners, if you have allowed advertising cookies, to show you relevant ads and measure their performance.
- Legal and safety reasons, when required by law or to protect our rights, customers or others.
- Business transfers, if our business is sold or merged.
Cookies
We use cookies to keep your cart, remember your preferences, understand how the site is used and, with your consent where required, personalise advertising. You can control cookies through your browser settings and any cookie banner shown on the site. Blocking some cookies may affect how the site works.
International transfers
We and our service providers may process your information in countries other than your own, including the United States and the country where your order is fulfilled. Where required, we use appropriate safeguards for these transfers.
How long we keep information
We keep order records for as long as needed to fulfil orders, handle returns and meet tax, accounting and legal requirements. Other information is kept only as long as it is needed for the purposes described above.
Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, to withdraw consent, and to opt out of targeted advertising or the “sale” or “sharing” of personal information as those terms are defined by law. Residents of the European Economic Area, the United Kingdom, California and other U.S. states with privacy laws have these rights under local law.
To make a request, email us at the address below. We may need to verify your identity before responding. You may also use an authorised agent, and we will not discriminate against you for exercising your rights. If you are in the EEA or UK, you have the right to complain to your local data protection authority.
Children
The Services are not directed to children under 16, and we do not knowingly collect their personal information.
Security
We use reasonable measures to protect your information, but no method of transmission or storage is completely secure.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date above.
Contact us
For questions about this policy or to exercise your rights, email support@steadihand.com.